Telkom released its annual results for the year ended 31 March 2021, which revealed a continued decline in fixed access lines.
The company’s fixed-line subscribers dropped from 1.602 million in March 2020 to 1.284 million in March 2021.
This means Telkom lost 318,000 fixed-line subscribers over the last year. This equates to a 19.9% decline in its customer base.
This trend is nothing new. It started in 2001 when the company lost 531,000 subscribers from its peak of 5,493,000 fixed-line users in 2000.
Telkom further reported a significant decline in fixed broadband subscribers – down from 686,525 in March 2020 to 605,807 in March 2021.
Other parts of Telkom’s fixed-line business were also hit hard over the last year. Closer subscribers declined by 30% while its Internet all access subscribers are down 15%.
As a result of these declines Telkom’s total fixed-line traffic plummeted from 8,832 million minutes to 6,787 million minutes over the last year.
The only fixed-line segment which showed significant growth was fibre. Telkom increased the number of homes connected to fibre from 219,583 to 281,065.
The increase in fibre-to-the-home connections were partly a result of the higher active fibre connectivity rate. It increased from 48.2% in March 2020 to 51.1% in March 2021.
The company also increased its fibre coverage and the number of fibre to base station connections.
Telkom’s fixed-line decline
The table below provides an overview of Telkom’s fixed-line subscriber numbers over the last 30 years.
|Telkom Fixed Lines|
Telkom operational data
The tables below provide an overview of Telkom’s operational data.