Telkom stores leading to huge losses

Telkom currently has 140 Telkom Direct Shops (TDS) – of which, only 40 are profitable. This is resulting in huge losses, and Telkom is looking at ways to address the problem.

This is one of the pieces of information which came from Telkom’s restructuring meeting with unions on 25 April 2014.

Telkom also told delegates that it has 40 call centres. According to the company, this is too many, making fault reporting cumbersome and not client-friendly. Telkom is also looking at ways to address this problem.

These issues form part of Telkom’s larger restructuring plan, which includes focussing on customer satisfaction; improving productivity; a focus on core products; and forming the centre of today’s digital household.

At this stage, Telkom cannot say what the impact of its plans will be on its employees. The company did, however, confirm that it is planning to cut its management workforce.

Telkom was contacted for further comment regarding this issue, but the company did not respond by the time of publication.

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Telkom stores leading to huge losses