Business2.11.2015
Best and worst online shops in South Africa
MyBroadband recently ran an online shopping survey, asking South African consumers to share their views on the local e-commerce stores which they frequently use.
Users were asked how likely they were to recommend a certain online shop to a friend or colleague.
Also known as the Net Promoter Score (NPS), it shows the loyalty of customers and provides insight into customer satisfaction levels.
The survey was completed by 1,583 people, who were mainly IT professionals and tech-savvy consumers.
The best online shop according to the survey is Yuppiechef, followed by Wootware, and Takealot.
| Shop | Score |
| Yuppiechef | 9.07 |
| Wootware | 8.97 |
| Takealot | 8.93 |
| Raru | 8.41 |
| Makro | 8.40 |
| Woolworths | 8.21 |
| Zando | 8.13 |
| Mr Price | 8.08 |
| Loot | 8.05 |
| Superbalist | 8.01 |
| Mr Price Home | 7.96 |
| Spree | 7.94 |
| iStore | 7.91 |
| Sportsmans Warehouse | 7.80 |
| Orange | 7.79 |
| NetFlorist | 7.76 |
| Groupon | 7.64 |
| BT Games | 7.59 |
| Pick n Pay | 7.57 |
| Dion Wired | 7.33 |
| CNA | 7.30 |
| Mantality | 7.30 |
| HiFi Corp | 7.29 |
| OneDayOnly | 7.11 |
| Incredible Connection | 6.78 |
| Wantitall | 6.67 |
More on online shopping
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