A Takealot customer recently bought an Unboxed Deal from the company – a printer – only for it to not work at all on arrival. The printer box also contained a slip stating that the product was “completely dead”.
Takealot launched its Unboxed Deals offering last month, giving shoppers discounts on “returned and shop soiled products”.
“Unboxed products could show signs of slight use, minor cosmetic imperfections, or be missing the original packaging,” states Takealot.
Takealot said all Unboxed Deals are quality checked before being sold, and that the deals may be returned within 30 days in accordance with its returns policy.
Unboxed Deal surprise
“I bought the printer, with the understanding that it was working as it had undergone Takealot’s quality checks,” said the customer.
“When the printer arrived it was dead. In the box I found the return merchandise authorisation (RMA) slip from the previous customer, stating it was completely dead.”
He said he has heard of a few other cases where Takealot’s Unboxed products which people received were broken or not working.
He asked Takealot how it was possible to receive a broken product if it was doing quality checks, but the company did not respond. Instead, Takealot referred him to its Terms and Conditions.
The photos below show the printer and the RMA slip.
Takealot refunding the customer
The customer said Takealot apologised to him via Twitter, and said it won’t happen again.
The company also agreed to collect the item and credit him for the purchase. He is, however, asking for a refund rather than store credit.
Takealot agreed. “Once we have received the item back, will we refund you immediately,” Takealot said on Twitter.
Takealot was asked for comment on its Unboxed Deals and quality checks, but the company did not respond.