Takealot has suspended its Unboxed Deals offering.
The suspension comes after recent news that several Takealot customers had received broken or damaged goods sold as Unboxed Deals.
Takealot launched its Unboxed Deals offering last month, giving shoppers discounts on “returned and shop soiled products”.
“Unboxed products could show signs of slight use, minor cosmetic imperfections, or be missing the original packaging,” states Takealot.
Takealot said all Unboxed Deals are quality checked before being sold, and that the deals may be returned within 30 days in accordance with its returns policy.
Takealot appeared to have removed its Unboxed Deals section from its website on 8 March.
MyBroadband contacted its customer care line, which confirmed that the deals have been suspended while the company “improved the operation process”.
Takealot provided the following comment on the suspension of its Unboxed Deals.
We launched Unboxed Deals as a soft launch on the 24th of February 2016. The reason for the soft launch was to test the market and the internal business processes and procedures to ensure that we deliver a great service to our customers.
In step with our company culture, we are not afraid to make mistakes and learn from them, nor are we afraid to admit when we have not managed to live up to our own expectations of customer service.
We have found a few gremlins in our systems that prevent us from providing the level of service we want to provide to our customers and have therefore discontinued the initiative until we fix what we are dissatisfied with.
We should hopefully have Unboxed Deals up and running again soon, sans the issues.