Behind-the-scenes look at ParcelNinja

Last year, ParcelNinja attracted R20 million in investment and has now built an impressive eCommerce warehouse and logistics operation.

The company’s 4,500 square metre warehouse near Sandton provides cloud-based warehousing and delivery services for over 50 South African online shops.

The services offered by ParcelNinja include integration into existing eCommerce engines, product warehousing, picking and packing, delivery, and reporting.

An online shop can therefore outsource most of its eCommerce needs to ParcelNinja, leaving the company free to focus on marketing, supporting its customers, and securing good wholesale deals.

The company has developed its own proprietary warehouse management system, which optimises warehouse space, eliminates picking mistakes, and reduces courier costs.

The process below shows what happens to a package which arrives at the warehouse and is then delivered to someone who buys the product from an online shop.

Product arrives at the ParcelNinja warehouse.

Receive Parcel

The product is scanned in at the warehouse.


The product is weighed.

weigh parcel

The product is moved to its storage space.


The product is placed in storage and the location is scanned.


A customer buys the product at an online shopping website.

Online shopping

The product is “picked” from the shelf using a mobile device and a handheld scanner.


The picker scans the shelf to make sure it is the right product.


The product is taken to the packing area.


The packer scans the item again to ensure it is the right product.


The product is packed, selecting the correct box from the online shop which was used.


The parcel is weighed again to ensure it is the right product and for courier purposes.


A sticker with important information, including the client’s address and the product details, is attached to the parcel.


The package is moved to the final preparation area.


The package is prepared to be couriered to the client.


The packages are ordered to be collected by the courier service.


Now read: Parcelninja attracts R20 million investment

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Behind-the-scenes look at ParcelNinja