FNB online banking problems continue
First National Bank’s (FNB) online banking woes continued this morning when its cellphone banking service was on the blink. This follows a total online banking outage on Tuesday afternoon.
Twitter was abuzz this morning with comments like “seems like everything is down again with FNB. This is really not on” and “FNB down again. I don’t believe it”.
On its official Twitter account FNB confirmed that their cellphone banking service is experiencing problems.
FNB however highlighted that their ATMs, card transactions and online banking services were all operational this morning.
Many FNB customers however reported problems with the online banking facility, and one users even posted a screenshot of the online banking outage.
FNB online service problem
Initial indications are that a failure in the FNB data centre is to blame for the outage. “We are experiencing residual system issues as a result of Tuesdays downtime,” FNB said.
FNB CEO Michael Jordaan explained on Twitter that an “11 500 Volt electricity spike hit our main production and backup system on Tuesday afternoon. Now moving to backup of backup system.”
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