DATA SIM’s unlimited mobile data service for R149 per month stopped working one day after Mybroadband published an article about the service.
The reason behind the service shutdown is MTN’s decision to close an APN owned by Mocks Technologies – the partner used by DATA SIM to offer the R149 service.
DATA SIM founder Saeed Moosa previously explained that they were a reseller of Mocks Technologies’ unlimited data service.
However, MTN said Mocks Technologies was not allowed to resell the service to third parties, and therefore switched it off.
“The Mocks.co.za APN is a private Access Point Network that was sold by MTN Business to a company called Khavha Zame Mocks I.T (Pty) Ltd,” said Alpheus Mangale, MTN SA’s Chief Enterprise Officer.
“The terms of the agreement do not allow Khavha Zame Mocks to resell to third parties who on-sell to the end user of the service,” he said.
“If they wish to do so, they are expected to execute a Master Reseller Agreement on different commercial terms.”
MTN said the Mocks.co.za APN will remain off until a reseller agreement is concluded with the company.
The way forward
Khathutshelo Mbodi, managing partner at Mocks Technologies, said they were resolving the matter with MTN.
“We will provide adequate information to you once we have reached a conclusion with MTN,” said Mbodi.
DATA SIM’s Moosa said the company will be refunding clients who paid for the service and did not receive delivery or service after they paid.
Moosa asked DATA SIM clients to email them with the name used on the application form, the reference that was used when payment was made, and their banking details.
“We will refund the clients within a few days’ time if the issue is not resolved,” said Moosa.
New unlimited data SIM service planned
Moosa said after they have sorted out the current issues, they will launch another unlimited data SIM card – this time from Telkom mobile.
All clients will also receive R130 Telkom mobile airtime when signing up.
“We want to bring value to our clients and build a relationship again,” said Moosa.
Moosa added he was sorry for what had transpired. “These circumstances do happen and we will resolve the matter,” he said.
“Many people posted that we are a scam company, but this is not true. Basically, we have just started and of course we face issues,” Moosa explained.