MTN South Africa expects employees to go on strike between 25–31 May, but has promised to do its utmost to minimise the impact on customer service.
“MTN SA would like to assure all of its subscribers that it will do its best to provide customers with products and services at optimal levels,” the company said.
It went on to pre-emptively apologise for any inconvenience subscribers may experience during this period.
“Customers are urged to be patient should they experience any delays when trying to reach our call centres.”
The planned protest action by MTN SA staff who are affiliated with the Communication Workers Union received approval from the Commission for Conciliation, Mediation and Arbitration.
MTN said the strike is in support of their demands for a bonus increase.
Chief HR Officer Themba Nyathi said that based on consultations with employees, MTN SA announced a number of significant measures last Friday.
Among them was a review of the current bonus model:
- Level 1 and 2 employees will now qualify for a guaranteed 4% of annual salary at the end of each year – specifically on the 19 December 2015 payday.
- Level 1 and 2 employees will additionally get a guaranteed 13th cheque every year in March.
- Both these 4% annual salary and the 13th cheque payments will be guaranteed irrespective of the company performance.