MTN and CWU’s rules of engagement

MTN said it is committed to finding a speedy resolution to the industrial action taking place in its South Africa operation.

“MTN respects the employees’ rights to protest as long as this is done within the confines of the law and the spirit of the Constitution,” said MTN.

The company said it has reached an agreement with the Communications Workers Union (CWU) on the rules of engagement during the strike.

These include:

  • No violence
  • No intimidation
  • No blocking of entrances and exits
  • Respect for freedom of choice, assembly, and movement

“MTN has noted reports that the workers who are protesting have been intimidating and assaulting non striking workers,” said Themba Nyathi, MTN SA’s chief HR officer.

“We condemn this criminal behaviour and we will take the necessary action against those who have been implicated.”

Nyathi noted that over the years MTN has consistently given the CWU the space to recruit, organise, and lobby on its premises, provided they conducted themselves within the confines of the law.

Strike’s effect on MTN

Nyathi said MTN has experienced intermittent service disruptions, but its core operations were running optimally.

“Our network coverage across the country is working well. Our call centre has been impacted, but the impact was mitigated by re-routing calls to facilities that were not affected by the strike.”

He condemned inflammatory language used by protesters, and said it is not in the spirit of reconciliation.

Nyathi said MTN has an open-door policy and will continue to engage the CWU in good faith to find a solution.

MTN has reviewed the current bonus model which makes provision for an additional guaranteed 4% at the end of 2015, and a guaranteed 8.33% in March 2016.

MTN has also reinstated canteen subsidies, which have been increased.

“The data limit for employees was reviewed and increased in line with personal usage. An extra SIM card was added to be used by any person of choice nominated by staff.”

The principle of “no work, no pay” will apply to striking workers.

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MTN and CWU’s rules of engagement