How to fight back against SMS spammers and sales agents

If you are tired of receiving unsolicited calls from sales agents, or get a lot of SMS spam, there are ways for you to fight back.

Recent reports showed there are many ways through which companies get hold of your mobile number, including public domain data, Facebook campaigns, and credit bureaus.

It is not easy to make sure you do not receive unsolicited calls or SMS messages, but there are avenues which can be pursued.

Here is advice from Vodacom, MTN, and Telkom on what customers can do to stop unsolicited communications.

POPI set to change the rules

WASPA said the Protection of Personal Information Act, No. 4 of 2013 will regulate direct marketing messages and associated topics.

The Act will provide for how information may be collected, what terms and conditions must be adhered to, how this information may be used, and how it must be stored.

Depending on the provisions of the Regulations, which have not yet been published, it appears that this Act will require an opt-in model.

“Therefore, the consumer’s consent will be required before a company may send them direct marketing messages,” said WASPA.

The Act will also restrict companies from purchasing databases from third parties, as the collecting party must set out the grounds for which the information will be used at the stage when the information is collected.

More on SMS spam

Spam SMS – why South Africans pay to reply “Stop”

Waspa fines bulk SMS sender R15,000 for spam

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How to fight back against SMS spammers and sales agents