Big MTN SIM swap changes

MTN plans to reduce the risk of SIM swap fraud on its network by implementing two significant changes to the procedure.

This comes after a R200,000 SIM swap fraud case involving MTN and FNB made headlines.

“Our customers’ security is one of our main priorities, and we have implemented these changes to make the SIM swap process as safe as possible,” said MTN.

The first change is that all MTN customers, including SME and corporate clients, will be on “MTN Verified”.

“With MTN Verified, if the requesting cellphone number is still active on our network, the SIM swap will only be processed if the requesting cellphone number approves it,” said MTN.

Secondly, SIM swaps will only be processed on the MTN network between 07:00 and 20:00 daily.

“If a SIM swap is received for processing outside of these times, the SIM swap will be completed after 07:00 the next morning.”

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Big MTN SIM swap changes