One of the reasons that cellphone banking has become so popular is that it allows users to conduct their banking business while on the go.
To facilitate mobile banking, First National Bank provides customers with the inContact service which they describe as “a fast, convenient and secure way to do your banking via your cellphone.”
The service sends an SMS every time one’s card is swiped or when R100 or more is withdrawn from an account.
FNB warns customers to remain vigilant while thay are on holiday and they have issued the following safety tips for conducting cellphone banking.
Registered cellphone number
The first thing customers need to know is that only the cellphone number used to register with the inContact service can be used for future access attempts. This means that customers cannot access their cellphone banking service via another number.
The most important security feature will be the Personal Identification Number (PIN) needed to access the service. Customers must choose a PIN that they will easily remember, but complicated enough so that it cannot be guessed by others. The PIN customers choose should be alpha-numerical to ensure it is difficult to crack.
It is very important that customers never save their PIN on their cellphone – if a cellphone is lost or stolen anyone will be able to access their accounts. Never leave a cellphone unattended after having entered a PIN. It is recommended that customers regularly change their PIN.
As a further security feature, customers only have three attempts to enter their PIN. After three failed attempts, customers will have to visit an FNB branch to reset their PIN.
Mobile banking scams
FNB will never ask customers to reveal their PIN in an SMS or email. A new scam called Smishing has recently come to light. Smishing involves fraudsters sending people random SMS’s and waiting for a reply. If a customer receives a message asking to provide their PIN, refrain from doing so.
Likewise, accessing the FNB mobile banking site via a link should never be done. It is recommended that customers manually type the address into their phone browser, or save it as a favourite.
Combat mobile banking fraud
The FNB Fraud Team will always be on hand if customers suspect their safety has been compromised. Contact 011 632 2226 or email: [email protected]
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