How to cancel a cellphone contract with Vodacom and MTN

Following its calculation of the best and worst cellphone contract cancellation fees in South Africa, Tariffic has revealed how mobile operators calculate the outstanding amounts owed on smartphone contracts.

“The amount you’ll pay to cancel your cellphone contract before it expires is based on numerous factors and varies from service provider to service provider,” said Tariffic.

The calculations Vodacom, MTN, Cell C, and Telkom use are detailed in the graphic below, and are based on “reverse engineering cancellation quotes”, said Tariffic.

If a contract holder requests a cancellation from an operator, they will first receive a cancellation quote.

“If you choose to go ahead with the cancellation, you will have to make the payment for the cancellation fee, via EFT, and send proof of payment to your service provider.”

Tariffic advised consumers to always double-check their cancellation quotes before paying.

Tariffic smartphone cancellation

How to cancel a cellphone contract

The company also provided the first step in the contract cancellation process.

  • Vodacom – Dial 082 111 and follow the prompts for Contract Queries then Cancellations.
  • MTN – Email [email protected] and request a pre-cancellation quote.
  • Cell C – Dial 084 143 and select option 2 which goes to the cancellation department.
  • Telkom – Dial 081 180 and ask an operator for a cancellation quote.

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How to cancel a cellphone contract with Vodacom and MTN