Telkom has revealed its new fair use policy (FUP) for its uncapped LTE service.
The network has set a usage threshold of 300GB, after which uncapped LTE connections will be throttled to 4Mbps.
When you exceed 350GB, your connection will be throttled to 2Mbps for the remainder of the month.
This soft cap runs separately to the existing 50GB threshold for peer-to-peer services such as BitTorrent and Skype, said Telkom.
“Telkom has listened to its customers and has revised the conditions of its FUP. The revisions seek to offer customers a fair and sustainable connectivity experience,” said Telkom.
“A speed of 2Mbps is adequate for standard definition streaming to one screen across popular content streaming providers like Netflix and ShowMax.”
Telkom has also ramped up investment in additional infrastructure to accommodate the growing demand for LTE services.
“Our decision to implement the FUP is premised on our commitment to deliver a quality connectivity to experience to all our customers,” said Telkom.
“We understand that quality data connectivity is in high demand and our new FUP reflects our understanding of this.”
“However, in instances where existing LTE Uncapped customers may have requirements beyond what we can cater for on this specific LTE product, we would like to engage these customers on alternative products better suited to their needs.”
“We are also willing to release these customers impacted by the FUP from their existing contracts without any penalty.”