Two elderly Vodacom subscribers from different parts of the country all recently complained to The Power Report about being duped into taking a “free” Wi-Fi router contract from the network’s telesales agents.
The subscribers from Cape Town and Gauteng were each told that the Wi-Fi router would be completely free.
In one case the call centre agent even told the subscriber that they would be paying R20 less every month on their contract if they took the deal.
According to the subscriber, they pressed the telesales agents for details and asked on more than one occasion what the deal would cost. They were told the router is free because Vodacom would like to secure its customers.
In reality, the router was “free” on a new contract, which these subscribers were billed for in addition to their existing Vodacom contracts.
They said that repeated attempts to take their matters up with Vodacom proved fruitless.
When The Power Report queried the issue, Vodacom found the recordings of the sales calls, cancelled the contracts, and processed refunds.
“To prevent similar incidences from occurring in future, Vodacom has taken a number of preventative measures, which include penalising the trade partners in line with our agreements should similar transgressions be found,” Vodacom said.
The full Power Report article is available in the Sunday Times of 25 September 2016.