Massive MTN billing problems

MTN subscribers have taken to social media and platforms such as Hello Peter to voice their frustration at having their services erroneously suspended.

According to the reports, it appears as though a technical glitch has caused accounts to reflect massive outstanding balances.

This seems to have led to some contract accounts being suspended for being over their credit limit.

“Hi MTN. Have tried reaching you on 808 several times today and have been on hold for over 10 minutes on every occasion. My account has been erroneously suspended. Need to reach someone urgently. How can I get hold of a consultant?” Emma Odendaal‎ posted to MTN’s Facebook page.

Prepaid subscribers have also complained that their airtime and data bundles are unusable, or deplete without any online activity.

“Just received an SMS stating all my airtme has been depleted. Yesterday there was R1000 available? Called 808 and was informed there is apparently a technical issue around balances and bundles. May be fixed tomorrow? Anyone else get the same message?” said Chris Muir on Facebook.

“Today I received an sms from MTN stating I had reached my credit limit and my services have been suspended for outgoing calls. When I went online, I found a PSD call of 22.71 MB for R19384.22 made on the 26 September 2016,” a post from Bronwyn Smith‎ said.

“So today, around 11:30, I received an SMS stating that my account has been suspended because of excess use,” said Mohnish Ramgovind‎.

“On calling customer service, they advised that there is a technical issue and there is nothing wrong. Around 14:00 all services were suspended and my phone was inactive.”

Clients did not only complain on Facebook, but posted about their billing woes on Twitter and Hello Peter as well.

“What service? You cut me off. Clearly 20yrs of loyalty from your customers means nothing? Appalled!” said Traci Freeman in a tweet.

MTN was asked whether it was having problems with its billing systems, but the company could not immediately comment.

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