Cell C apologises for network problems
A network problem which left some Cell C customers unable to make or receive calls as well as send or receive SMS messages was corrected this morning, according to a statement by the CEO of Cell C, Lars Reichelt.
This most recent problem comes hot on the heels of an issue with Cell C’s data network which prevented some users from using the remainder of their monthly data allotment on 31 March 2011.
According to Reichelt, the cause of the routing issue this morning was identified and corrected by 09h00 on Tuesday, 5 April 2011 and the Cell C network is working as it should.
Reichelt’s statement is reproduced verbatim below.
We sincerely apologise for the network problem you might have experienced this morning. Due to a routing problem early this morning, Cell C customers had problems making and receiving calls and sending and receiving SMS. The cause of the routing issue, which affected less than 5% of the Cell C customer base, has been identified and was corrected by 09:00 this morning and the network is working as it should.
Sincerely
Lars P Reichelt
Cell C CEO
Cell C could not be immediately reached for further comment.
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