Vodacom network falters after cable break

Vodacom users began reporting degraded service levels early on Friday morning (20 May 2011), some complaining that they have no signal at all while others were complaining of degraded signal or being unable to send SMSes.

A cable break that affected a signalling transfer point (STP) seems to be the cause of the problem, though the full extent of the impact is unknown, explained Vodacom spokesperson Richard Boorman

The node has been isolated and they are working around it, Boorman said. “Service is being restored as we speak,” Boorman told MyBroadband.

The outage seems to affect the ability of some people to connect to the network, but Boorman explained that some subscribers have been unaffected. Others are able to connect but report degraded service levels.

Vodacom said that the effects are felt largely in Gauteng, but there may have been a knock-on effect in Durban. Whether the break and STP outage has affected Cape Town is unknown at this point.

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Vodacom network falters after cable break