Beware of this SIM-swap blocking phone call – MTN

MTN has warned customers of a scam in which an “MTN call centre agent” asks for a client’s security details.

This is done “under the pretext that they are blocking the processing of a SIM-swap request that is being made on the subscriber’s number without their authorisation”.

“The scammers will then use the customer’s responses that they obtained during the call to perform a fraudulent SIM swap,” said MTN.

MTN said it will not contact customers from its call centre to block the processing of a SIM swap.

The warning comes after reports that certain Vodacom agents worked with a crime syndicate to perform SIM-swap fraud.

Now read: Crime syndicate from Joburg prison has infiltrated Vodacom – Report

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Beware of this SIM-swap blocking phone call – MTN