MTN has warned customers of a scam in which an “MTN call centre agent” asks for a client’s security details.
This is done “under the pretext that they are blocking the processing of a SIM-swap request that is being made on the subscriber’s number without their authorisation”.
“The scammers will then use the customer’s responses that they obtained during the call to perform a fraudulent SIM swap,” said MTN.
MTN said it will not contact customers from its call centre to block the processing of a SIM swap.
The warning comes after reports that certain Vodacom agents worked with a crime syndicate to perform SIM-swap fraud.