“We are clearer and more precise on how we collect, handle and protect your personal data and have also explained the choices you have to control your information,” said Vodacom in an SMS to subscribers.
Customers’ personal information
The full policy is over 3,000 words long, and states that customer data is collected and used in multiple ways.
A summary of references to customers’ personal information in the policy is detailed in the bullet points below.
Vodacom can get your personal information when you:
- Buy a product or service from it.
- Register for a specific product or service.
- Subscribe to newsletters, alerts, or other services.
- Ask Vodacom for information about a product or service, or contact it with a question or complaint.
- Take part in a competition, prize draw, or survey.
- Use Vodacom products, services, or network.
- Visit or browse Vodacom’s website or other Vodacom Group websites.
“With your permission or consent and/or as permitted by law, we may also collect information about you from other organisations or third parties. These include fraud-prevention agencies, business directories, credit reference agencies,” said Vodacom.
The personal information Vodacom collects
- Your name, date of birth, home language, address, account information, and email address.
- Your preferences for particular products, services, or lifestyle activities when you tell Vodacom what they are – or when Vodacom assumes what they are.
- Your contact – such as a note or recording of a call you make to Vodacom contact centres, an email, or letter you send.
- Your account information – phone number, handset type, handset model, whether you are a prepaid or post-paid, dates of payment owed and received, TopUp information, and subscription services.
- The phone numbers you call or send messages to, and the phone numbers you receive calls and messages from.
- The date, time, and length of the calls and messages you send or receive.
- Your website browsing information, which includes information about the websites you visit.
- The date, time, and length of your Internet browsing, and your approximate location at the time of browsing.
Vodacom’s use of personal information
Vodacom may use and analyse information to:
- Process the goods and services bought from it.
- Keep customers informed generally about new products and services.
- Provide a relevant service or product to customers.
- Contact customers with offers or promotions based on their usage.
- Bill customers for using products or services.
- Let Vodacom know about other companies’ products and services it thinks customers may be interested in.
- Protect its network and manage the volume of calls, texts, and other use.
- Understand how customers use its network, products, and services.
- Prevent and detect fraud or other crimes, and recover debts.
- Provide aggregated reports to third parties (they do not contain identifying information).
Vodacom sharing personal information
Vodacom may share information about customers with:
- Companies in the Vodacom and Vodafone Group.
- Partners or agents involved in delivering products and services.
- Partners or agents that conduct network performance and customer satisfaction surveys.
- Companies engaged to perform services for, on behalf of Vodacom.
- Credit reference, fraud prevention, or business scoring agencies, or other credit scoring agencies.
- Debt collection agencies or other debt recovery organisations.
- Law enforcement agencies, regulatory organisations, courts, or other public authorities.
- Emergency services, including your approximate location.
“If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation,” said Vodacom.
Hackers and deletion
Vodacom also stated that it makes sure to keep all customers’ personal data safe.
However, it added that: “Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods ) you acknowledge that it may be accessed by unauthorised third party, e.g. as a result of an illegal activity.”
Customers also have the right to “access, correct, amend, delete personal information, or to object to the processing of personal information”.
“Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you, for which we may make a charge as allowed by applicable law,” said Vodacom.
“Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.”