MTN in trouble with ICASA over WhatsApp bundle price change

ICASA’s Complaints and Compliance Committee is set to hold public hearings over MTN’s “contravention of Regulation 9 of the Standard Terms and Conditions”.

It stated that the company failed notify ICASA at least seven days prior to changing the price of a charged service. In this case, its WhatsApp Monthly 1GB bundle.

The bundle was changed to R30, and MTN made the change without the seven-day period having elapsed.

The matter will be heard on 4 March 2019 at ICASA’s head office.

“MTN stated that the early implementation of the amendment was done out of necessity as the company was faced with a choice between breaking the letter of regulation and suffering some more serious harm,” said ICASA.

ICASA said that the penalty for contravening the regulation is a fine not less than R100,000, but not exceeding R5,000,000 or 10% of the licensee’s annual turnover.

“ICASA feels strongly that the actions and contraventions by MTN effectively undermines the authority’s efforts of reducing the cost of communications in South Africa.”

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MTN in trouble with ICASA over WhatsApp bundle price change