Cell C announces price hikes

Cell C has notified its contract customers that most of their subscription fees will increase from 1 December 2022.

The price hikes will affect all postpaid customers, including those in the middle of their contract periods.

Cell C’s postpaid subscribers all roam on Vodacom’s network, even though it has an extensive national roaming agreement with MTN that gives it access to MTN’s 3G and 4G radio networks.

It migrated its contract subscribers to Vodacom’s network between December 2020 and February 2021.

“We have not effected any increases to our pricing since 2019 in our quest to ease some of the hardships of the past few years, exacerbated further by the global pandemic that brought along its own set of challenges,” chief commercial officer Simo Mkhize wrote in a letter to affected subscribers.

“However, sustained inflationary pressures and rising input costs have meant price adjustments have become a necessity.”

Mkhize said the exact date subscribers’ price increases kick in depends on their billing cycles.

Percentage increases vary according to package, he added.

“Every effort has been made to keep the price increase as low as possible,” said Mkhize.

Most of the price increases are between 5% and 6%, with some as high as 12.7% and one legacy package getting a 20% hike.

The letter contains fine print stating that Cell C’s subscriber agreement terms and conditions apply.

“Customers that have deal packages will need to apply the percentage increase to their current bill amount and not the standard tariff price,” it states.

In an FAQ section attached to the letter, Cell C explains further.

“In cases where you have subscribed to deal pricing, which may include a device, value added services, and/or discounts; your bill amount may vary from the pricing reflected herein,” it said.

“Your bill amount will be adjusted by the same effective percentage increase applied to the standard tariff plan.”

MyBroadband asked Cell C whether affected subscribers would be allowed to cancel without penalty, but it did not answer our question by the time of publication.

Cell C contract and top-up price hikes — 1 December 2022

The table below summarises the price increase for all Cell C’s current contract packages.

Cell C contract product price review
Package Current Price Revised Price Increase
Pinnacle 2GB R179 R189 5.6%
Pinnacle 3GB R269 R289 7.4%
Pinnacle 5GB R399 R419 5.0%
Pinnacle 8GB R699 R699 0.0%
Pinnacle 15GB R849 R849 0.0%
Pinnacle 10GB R999 R999 0.0%
Pinnacle 1GB TopUp R99 R109 10.1%
Pinnacle 2GB TopUp R179 R189 5.6%
Pinnacle 3GB TopUp R269 R289 7.4%
Pinnacle 5GB TopUp R399 R419 5.0%
Pinnacle 8GB TopUp R699 R699 0.0%
Pinnacle 10GB TopUp R999 R999 0.0%
Pinnacle 15GB TopUp R849 R849 0.0%
Home Connecta 50GB R199 R209 5.0%
Home Connecta 200GB R699 R749 7.2%
Home Connecta 1000GB R899 R999 11.1%
Home Connecta 5GB** R215 R229 6.5%
Home Connecta 15GB** R302 R319 5.8%
Home Connecta 25GB** R503 R529 5.1%
Home Connecta 100GB** R1,008 R1,099 9.1%
SmartData 500MB R49 R49 0.0%
SmartData 1GB R79 R89 12.7%
SmartData 2GB R105 R109 3.8%
SmartData 3GB R179 R189 5.6%
SmartData 5GB R215 R229 6.5%
SmartData 10GB R320 R339 5.9%
SmartData 20GB R539 R569 5.6%
SmartData 30GB R645 R679 5.3%
SmartData 50GB R959 R999 4.2%
SmartData 100GB R1,699 R1,799 5.9%
SmartData 200GB R2,099 R2,099 0.0%
SmartData 500MB TopUp R49 R49 0.0%
SmartData 1GB TopUp R79 R89 12.7%
SmartData 2GB TopUp R105 R109 3.8%
SmartData 3GB TopUp R179 R189 5.6%
SmartData 5GB TopUp R215 R229 6.5%
SmartData 10GB TopUp R320 R339 5.9%
SmartData 20GB TopUp R539 R569 5.6%
SmartData 30GB TopUp R645 R679 5.3%
SmartData 50GB TopUp R959 R999 4.2%
SmartData 100GB TopUp R1,699 R1,799 5.9%

Cell C legacy contract and top-up price plan increases on 1 December 2022

The table below summarises the price increases for products that Cell C no longer sells.

Cell C legacy contract and top-up price review
Package Current Price Revised Price Increase
MediaPlay Unlimited R1,999 R2,099 5.0%
MediaPlay Unlimited TopUp R1,999 R2,099 5.0%
Pinnacle 500MB R155 R169 9.0%
Pinnacle 1GB R239 R259 8.4%
Pinnacle 1.5GB R345 R369 7.0%
Pinnacle 3GB R525 R559 6.5%
Pinnacle 6GB R729 R769 5.5%
Pinnacle 300MB TopUp R75 R79 5.3%
Pinnacle 500MB TopUp R155 R159 2.6%
Pinnacle 1.5GB TopUp R345 R359 4.1%
Pinnacle 3GB TopUp R525 R559 6.5%
Pinnacle 30 R49 R49 0.0%
Pinnacle 50 R79 R89 12.7%
Pinnacle 100 R145 R149 2.8%
Pinnacle 150 R219 R229 4.6%
Pinnacle 250 R329 R349 6.1%
Pinnacle 600 R549 R579 5.5%
Pinnacle Unlimited R1,099 R1,159 5.5%
Pinnacle 30 Plus TopUp R35 R39 11.4%
Pinnacle 30 TopUp R49 R59 20.4%
Pinnacle 50 TopUp R89 R99 11.2%
Pinnacle 20GB R1,499 R1,579 5.3%
Pinnacle Unlimited R1,999 R2,099 5.0%
Pinnacle 20GB TopUp R1,499 R1,579 5.3%

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Cell C announces price hikes