MyBroadband asked its members to rate their mobile provider’s voice and SMS service based on the person’s overall satisfaction with the service. Hence, do they get what they expected, or is their experience better or worse than what they expected?
The five point rating scale used in the survey was as follows:
- 5 – Excellent (much better than expected)
- 4 – Good (better than expected)
- 3 – Fair (exactly as expected)
- 2 – Bad (worse than expected)
- 1 – Pathetic (much worse than expected)
The survey was completed by 1,174 people spread across the various mobile operators.
All the mobile providers scored a higher than average score on user satisfaction, with 8ta topping the list with a score of 3.64 (out of 5). Cell C was second with 3.34 and MTN third with 3.26.
It was interesting to note that, with the exception of 8ta, all the mobile providers’ average scores were within 3% of each other – an indication that there is currently not a significant difference between the voice and SMS services of the various operators.
The following table shows the ratings received by the various mobile operators.