MTN today announced that it has launched its new MTN starter packs without a number as part of the SIM. According to MTN the introduction of MTN Pay As You Go SIM kits without predetermined numbers is a measure taken to comply with ICASA regulations.
“When you purchase a new MTN starter pack, do not be alarmed if you don’t find the cell number on the side of the pack, as you have become accustomed to. Included in the new numberless SIM pack is a detailed leaflet to help customers through the process of acquiring a number and activation,” MTN said in a media statement. “This will also apply to prepaid SIM swaps, where customers wish to retain a lost or stolen cell number.”
Donovan Smith, General Manager for Consumer Segments, MTN SA says: “MTN has introduced this new method to ensure the continued ease of access to our products and services for our customers as we continue striving towards meeting their needs for communication services. We understand that change is not always easy, but we believe that this is going to enhance the overall experience of customers as they will have continued access to MTN products and services.”
The new process of getting a new number is as follows:
After inserting their new numberless SIM card into a cell phone and switching it on, the customer will receive a message asking them whether they want to Get a New Number or Do a SIM Swap.
If the customer selects the option to Get a New number, a number will be generated by the system and displayed on their cell phone screen. The customer will then be prompted to switch their cell phone off and then on again to complete the process. A SMS will be sent to the customer confirming their new number and to end the process.
Should the customer wish to Do a SIM Swap, they will be prompted to confirm this option. Upon selection of this option, they will then be prompted to switch their cell phone off and on again. The customer will then need to call the MTN Customer Service Centre on 173 to speak to an agent to complete the SIM swap.
Customers will still need to supply the same information currently required now when they call the MTN Customer Service centre to carry out a SIM swap:
- The number they wish to keep
- Their ID number
- The three numbers they most frequently call
“Should a customer have any queries or experience any problems at any point during the activation and acquiring of a number, they can contact the MTN Customer Service Centre or they can get assistance from any MTN branded store,” MTN concluded.
MTN numberless SIM cards discussion