“The agreement is confidential. We’ll respond to Cell C when this is brought up in the appropriate forum,” a Vodacom spokesperson has told MyBroadband.
MyBroadband had asked Vodacom the following questions:
- Did Cell C request changes to their roaming agreement with Vodacom?
- Is Vodacom open to such negotiations?
- What is needed from Vodacom’s side to make seamless handover between Cell C and Vodacom work?
- Why did the negotiations stall?
This follows recent statements by Cell C CEO Alan Knott-Craig that they had lost patience with Vodacom after more than a year of negotiation over the issue.
Cell C has a national roaming agreement with Vodacom that lets subscribers connect to the Vodacom network when they fall outside of Cell C coverage.
However, Knott Craig has indicated that this agreement does not explicitly specify that call hand-overs between the networks need to be seamless.
Seamless handover would prevent calls and connections from being dropped when a subscriber is switched from one network to the other for whatever reason, Knott-Craig explained.
According to Knott-Craig, lack of seamless handover is the major issue causing the network woes so many Cell C customers are complaining about.