A power outage at MTN’s data centre in Gallo Manor, Johannesburg has brought the operator’s hosting infrastructure to its knees.
According to reports, the data centre started experiencing problems with its power feeds just after 18:00 on 3 May. The backup generators did not kick in, causing the centre to go offline.
Power has been restored at the data centre, but MTN has been unable to bring its networking equipment back online.
Afrihost, which runs its hosting services on MTN’s infrastructure, confirmed the outage and said it is working on restoring services for those affected.
“We’d like to assure affected clients that we have dedicated all our resources towards resolving this as quickly as possible, and we sincerely apologise for any inconvenience,” said Afrihost.
By the time of publication (09:00 on 4 May), MTN had not restored services at the Gallo Manor data centre.
Lack of communication
MTN Business customers complained about a lack of communication from the operator regarding the outage, with little official information on the issue provided.
One client posted on MyBroadband’s forum saying they were told that the outage also took down the system MTN uses to send out notifications to customers.
They also reported the extended downtime is due to damaged network equipment, caused by power fluctuations.
Supervisor cards for at least two routers needed to be replaced and MTN did not have the necessary spares on-site to perform the repair.
According to reports, it managed to secure replacement cards just after 03:00, but did not have the latest configurations for the affected routers available.
Some clients reported the servers they host in the data centre have started coming back online, but others remain down.
An MTN spokesperson was not available to comment on the outage at the time of publication.