Johannesburg’s City Power said it has experienced a surge in queries from customers about the utility’s officials requesting access to residential properties.
The utility said it is currently replacing meters “inaccessible, bridged or bypassed by customers” with new smart meters.
It said the new meters improve billing accuracy and provide real-time readings, while meter reading in areas which do not have a “smart meter footprint” are needed to ensure customers are billed accurately.
“Customer safety is a priority for the City of Johannesburg. We encourage homeowners to verify City Power technicians and contractor officials first by checking their uniforms and their ID cards before allowing any individual onto their property,” said the city.
Legitimate employees will carry a contractor’s card, and their details can be verified by calling City Power’s Risk Control Department on (011) 490 7900 / 7911 / 7553.