Openserve fibre line porting being upgraded to work more like ADSL

Openserve does not currently handle fibre line migrations the same way it does its DSL service, MyBroadband has learned.

This was on the back of a complaint from a subscriber who said they were struggling to port a line from Telkom to another Internet service provider.

They highlighted an issue in the frequency and accuracy of Openserve’s fibre coverage map updates, which led to a discussion on the lack of a fibre “holding pool”.

The coverage map provides an overview of which areas have access to the fibre network and if you are eligible to receive a fibre service.

ISPs may refuse to let a Telkom client switch to them if Openserve does not list their address as having fibre coverage.

For its DSL services, Openserve maintains a holding pool where lines which are being migrated are kept for the destination ISP to pick up – limiting service disruptions while migrating.

According to the complaints, Openserve does not have such a pool for its fibre-to-the-home services.

Upgrading

Telkom told MyBroadband it is working on the issue of a fibre holding pool.

“We are currently busy with a product enhancement to align between the ADSL and FTTH holding pool,” said Telkom spokesperson Jacqui O’Sullivan.

Now read: How often Openserve updates its FTTH map

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Openserve fibre line porting being upgraded to work more like ADSL