Openserve does not currently handle fibre line migrations the same way it does its DSL service, MyBroadband has learned.
This was on the back of a complaint from a subscriber who said they were struggling to port a line from Telkom to another Internet service provider.
They highlighted an issue in the frequency and accuracy of Openserve’s fibre coverage map updates, which led to a discussion on the lack of a fibre “holding pool”.
The coverage map provides an overview of which areas have access to the fibre network and if you are eligible to receive a fibre service.
ISPs may refuse to let a Telkom client switch to them if Openserve does not list their address as having fibre coverage.
For its DSL services, Openserve maintains a holding pool where lines which are being migrated are kept for the destination ISP to pick up – limiting service disruptions while migrating.
According to the complaints, Openserve does not have such a pool for its fibre-to-the-home services.
Telkom told MyBroadband it is working on the issue of a fibre holding pool.
“We are currently busy with a product enhancement to align between the ADSL and FTTH holding pool,” said Telkom spokesperson Jacqui O’Sullivan.