Big Fibre ISP Comparison – Price, Ratings, and Speed

The January 2019 MyBroadband ISP report reveals that Supersonic is the top-rated fibre ISP in South Africa, followed by Cybersmart and Cool Ideas.

The report is based on 213,776 broadband speed tests which were conducted on the MyBroadband speed test platform and between 1 January and 31 January 2019.

MyBroadband’s HTML5 speed test servers are hosted in Teraco’s vendor-neutral data centres to ensure a neutral testing environment.

Through NAPAfrica, all network operators present at its peering points are provided with a free 10Gbps connection to the MyBroadband speed test platform.

As part of their speed test, users are also given the opportunity to rate their Internet service provider (ISP).

These ratings are then used to rank South African ISPs based on their subscribers’ overall satisfaction.

Consumer satisfaction ratings

The table below ranks South Africa’s top fibre ISPs based on ratings from their subscribers.

Customer Satisfaction Ratings
ISP Average Rating (/5)
Supersonic 4.86
Cybersmart 4.60
Cool Ideas 4.49
Vox 4.12
Axxess 3.63
Afrihost 3.57
Vodacom 3.37
Cell C C-Fibre 3.35
Internet Solutions 3.14
Telkom 2.51

Pricing comparison

The table below shows the price of uncapped fibre-to-the-home products from South Africa’s top fibre ISPs.

This pricing comparison was done on Openserve’s fibre infrastructure.

Price Comparison
ISP 10Mbps 20Mbps 40Mbps 100Mbps 200Mbps
Cell C C-Fibre R699 R799 R999 R1,299 R1,999
Vodacom R655 R960 R1,110 R1,315
Afrihost Home Uncapped R667 R917 R1,117 R1,317 R1,797
MWEB R659 R929 R1,039 R1,339
Axxess Home Uncapped R649 R959 R1,219 R1,419 R1,999
Vox R756 R1,099 R1,299 R1,449 R1,999
Supersonic R699 R949 R1,199 R1,499 R1,749
Cool Ideas R499 R999 R1,299 R1,499 R2,409
RSAWEB R640 R905 R1,005 R1,615
Afrihost Premium Uncapped R867 R1,217 R1,417 R1,617 R2,097
Telkom R806 R1,008 R1,310 R1,714
Axxess Premium Uncapped R889 R1,319 R1,519 R1,719 R2,299
Afrihost Priority Uncapped R967 R1,417 R1,617 R2,017 R2,497
Axxess Premium Plus Uncapped R989 R1,519 R1,819 R2,219 R2,699

Speed comparison

The table below shows the average download speed, upload speed, and latency of the top fibre ISPs.

It should be noted that these speeds are not only for fibre connections and can be influenced by the profile of fibre connectivity.

It should therefore not be seen as an absolute measure of network performance, but rather as interesting additional information.

Average Speed
ISP Download (Mbps) Upload (Mbps) Latency (ms)
Cybersmart 41,943 35,822 48
Cool Ideas 36,913 27,157 21
Supersonic 29,690 24,311 16
RSAWEB 28,057 20,324 33
Vox 27,016 18,451 42
Cell C 20,825 14,411 59
Vodacom 19,786 11,691 53
Internet Solutions 14,516 10,264 78
Afrihost 11,760 5,697 89
Axxess 11,240 5,465 93
Telkom 7,871 2,567 104

Now read: Supersonic – from unknown to top-rated ISP in South Africa

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Big Fibre ISP Comparison – Price, Ratings, and Speed