Big outage on Frogfoot fibre network

Update at 09:12 on 6 February: Frogfoot said that it fixed the problem last night. It provided the following statement.

“Frogfoot Networks can confirm that the outage in Gauteng and parts of Bloemfontein was resolved last night. We are continuing to monitor the situation.”

Update at 11:20 on 6 February: Fibre customers on Frogfoot’s infrastructure in Gauteng reported connectivity problems. Frogfoot provided an update about the issue on Twitter.

Frogfoot has confirmed that this outage seems to be related to the one on the evening of 5 February, and that parts of Bloemfontein are also affected.

Update at 16:34 on 6 February: Frogfoot announced that it is implementing an emergency network change between 16:30 and 22:00. The change will cause “intermittent impact” during that period in the Johannesburg region.

Other regions may also be affected during the first hour of the change: Bloemfontein, East London, and George.

“The team will operate and execute the change with caution, causing as little disruption possible, to improve the network stability and the experience to customers,” Frogfoot said.


Original article:

There was a major outage affecting the Johannesburg region of Frogfoot’s fibre network, the fibre network operator has told MyBroadband.

Frogfoot explained that it is still the “heat of the moment” with all their technical people focusing their attention on fixing the problem.

Information about the details of the issue will therefore only be available later.

A spokesperson for the company could only reveal that there is a major issue in Johannesburg. This will impact connectivity for clients in a significant portion of the country because their traffic is aggregated in Johannesburg.

Clients as far south as Bloemfontein are affected, as are towns in the eastern region like Ermelo. Tshwane and its surrounds are also affected.

All of Frogfoot’s other network regions are unaffected.

Now read: Where Frogfoot will launch fibre in 2020

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Big outage on Frogfoot fibre network