Lockdown ISP speeds – The big winners and losers

The national lockdown which started on 27 March has had a slight negative impact on the average speed of fixed broadband connections, but there was one exception – fibre.

Fibre subscribers have seen an increase in average download speed thanks to free line speed upgrades offered by fibre network operators.

Many fibre network operators (FNOs), including Vumatel, Frogfoot, and Link Africa, have increased the speed of their users’ lines for free during the lockdown.

Internet service providers (ISPs) have, in turn, upgraded the bandwidth available on their networks to accommodate these upgrades.

These upgrades have resulted in higher average speeds for fibre subscribers despite much higher residential data use.

Performance data

During the lockdown, most South Africans are housebound, which means they are using more bandwidth to work from home, surf the web, and stream videos and music.

To assess the impact of the extended lockdown on subscriber speeds, MyBroadband looked at speed test results from its Speed Test App.

Between 1 March and 29 April, 483,961 speed tests were performed by South African fixed broadband subscribers.

To ensure the results were not skewed by a single user, device down-sampling was used to get the average performance per user.

The results revealed there was a steady overall decline in fixed broadband speeds over the past few weeks.

There was also an increase in latency, which illustrates that many networks are taking strain.

The chart below shows the average download speed of fixed-broadband users before the state of disaster was announced, after the state of disaster was announced, and during the lockdown.


Individual ISP speeds

There was also a big difference in the average download speed of various ISPs before and after the lockdown.

ISPs with a large number of fibre subscribers, like RSAWEB and Supersonic, have seen an increase in their average download speeds during the lockdown.

Other ISPs like Telkom Internet and Internet Solutions have seen a big decline in average download speeds over the lockdown.

This could be due to a lack of sufficient bandwidth to cope with increased demand.

The table below provides an overview of the change in the average download speeds of prominent ISPs between 1-14 March – before the state of disaster – and 27 March-29 April – during the lockdown.

Change in Network Performance
ISP 1 to 14 March 27 March to 29 April Percentage Change
RSAWEB 19.7Mbps 24.5Mbps 24.02%
MWEB 14.0Mbps 17.1Mbps 21.72%
Cool Ideas 27.7Mbps 32.2Mbps 16.27%
Supersonic 26.5Mbps 30.5Mbps 14.86%
Afrihost 18.5Mbps 19.1Mbps 3.44%
Cybersmart 13.9Mbps 14.0Mbps 0.83%
All ISPs 14.3Mbps 13.8Mbps -3.47%
Axxess 16.2Mbps 14.9Mbps -7.89%
Telkom 8.2Mbps 7.2Mbps -11.87%
Internet Solutions 14.0Mbps 11.2Mbps -19.76%

Speeds variations of different ISPs

An interesting revelation from the speed test data is that the speed of some ISPs declined after the state of disaster was announced, but increased again when the lockdown kicked in.

The reason for this is most likely the free fibre upgrades from the FNOs.

The decline in average speeds when the state of disaster was announced was to be expected, as more people started to work from home.

Most of the free fibre upgrades then only started in April, which is why the average speed during the lockdown is higher for ISPs with mostly fibre subscribers.

The charts below shows the average download speeds of the ISPs before the state of disaster was announced, after the state of disaster was announced, and during the lockdown.


Afrihost


Axxess


Cool Ideas


Cybersmart


Internet Solutions


MWEB


RSAWEB


Supersonic


Telkom Internet


Now read: Lockdown speeds – One mobile network is getting hammered and suffers more than others

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Lockdown ISP speeds – The big winners and losers