Frogfoot’s fibre network has suffered intermittent connectivity issues across South Africa over the last three days.
The operator first stated it was experiencing a national outage on Saturday afternoon, which it said was affecting customers in Johannesburg, Cape Town, Port Elizabeth, and East London.
“Our senior engineers are investigating and trying to get the issue resolved as soon as possible. We apologise for the inconvenience caused during this time,” it said.
Frogfoot’s network status page showed a national outage affecting its network in these locations had started at 08:00 on Saturday 22 May, but users on Twitter claimed the issues began on Friday.
On Sunday morning, Frogfoot said the issue had been identified and that its teams were working towards a solution.
As of Monday afternoon, connectivity was still not restored. Frogfoot said fibre lines of Afrihost customers in Johannesburg were down due to a different issue not related to the national outage.
According to the latest update on its network status page, a resolution to the outage was “In Progress”.
One frustrated customer took issue with Frogfoot’s use of “intermittent” to describe the connectivity problems, and claimed that she had no connection at all.
Others also complained that they were not receiving replies to their logged queries, and that some had been resolved without reply.
Frogfoot customers in Pretoria said the problem was impacting them as well.
MyBroadband asked Frogfoot for comment on the outage, but did not receive a response by the time of publication.