Home Affairs clients living in the Cape Metro area will now have the pleasure of listening to broadcast updates on the volumes experienced at the various offices in the metro at least twice a day on radio stations.
The Home Affairs Bulletin will be broadcasted during the mid-morning show at 9:30am and an updated status during midday at 12:30pm on local and community radio stations.
“This will communicate real time information to our clients who need to access our services. This will take the format of the familiar traffic report which enables motorists to reroute away from congested roads,” the department said in a statement.
“Likewise at this time of the year, our offices experience huge volumes. Inevitably people prefer to use the offices that they are familiar with and are not informed of the waiting times when making their selection,” the department said.
With the Home Affairs bulletin clients will be kept informed of offices that are experiencing high volumes and can then exercise their discretion as to which of offices in the Cape Metro area to visit for the most efficient experience possible at any given time.
According to the department, the morning bulletin will give clients an update on the system functionality and client volumes, while the afternoon report is intended to alert clients on approximate waiting times in the queues.
In addition, the updates will be available on the department’s website www.dha.gov.za through a ticker tape platform.
“The success of this initiative in the Cape Metro will chart a way for the national rollout in all Metros where partnerships with media partners will be developed in pursuit of a better service for our clients,” said Home Affairs Deputy Minister Fatima Chohan.