New consumer protection ombudsman appointed

Former ombudsman for banking services Neville Melville, has been appointed Consumer Goods and Services Ombudsman, the ombud’s office said on Monday.

Melville served as banking ombudsman for seven years.

He also compiled a book called “The Consumer Protection Act Made Easy”, and co-authored “Know your Consumer Rights”.

The CGSO office was established to provide guidelines for the consumer goods and services industry on the minimum standards expected when engaging with consumers, and to assist in resolving disputes.

The ombudsman deals with consumer complaints against suppliers within the consumer goods and services industry, including the retail, manufacturing, and wholesale sectors.

“It is the aim of the CGSO to relieve the pressure currently being experienced by the National Consumer Commission, thereby freeing it up to focus on its regulatory mandate, as is envisaged in the Consumer Protection Act 68 of 2008 (CPA),” said Melville.

His appointment is in line with the CPA, which came into full effect on April 1, 2011.

Melville began his duties on June 1 and is the first to occupy this office.

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New consumer protection ombudsman appointed