What to expect if you don’t pay for e-tolls

Sanral CEO Nazir Alli said that Sanral will follow a two stage process in the event of a motorist who does not pay e-tolls fees on the Gauteng highways.

Speaking during an SABC interview on 17 October 2013, Alli said that their process will follow the following steps:

  • Sanral will first follow a normal debt collecting process to try to recoup the money owed to them;
  • After the debt collection process has been exhausted, the non-payers (violators) will be served with a summons and then the usual and normal course of justice will take place.

Sanral spokesman, Vusi Mona, previously provided a more detailed description of the e-toll payment and prosecution process:

  • Although the toll system is a pre-paid system, a road user has a seven-day grace period, from a gantry pass , to pay their e-toll transactions;
  • If the e-toll transaction is not paid within seven days, it is transferred to the Violations Processing Centre (the section of e-toll operations that deals with overdue toll amounts);
  • Due to the user’s status as an Alternative User, discounts (e-tag, frequent user and time of day) are no longer applied and the Alternative Toll Tariff applies.
  • Transactions are rolled up and an invoice is issued to the road user;
  • A road user is then given an opportunity to settle his/her e-toll transactions and depending on the time within which the toll transactions are paid, post Grace Period Discounts might apply;
  • During that time, a debt collection process takes place;
  • Once it appears that the debt collection process is unsuccessful, a Final Demand will be issued and the issue handed over to the prosecuting authority;
  • Prosecution will be done in terms of the Criminal Procedure Act and/or Aarto pending when and where it will be implemented.

“Sanral does not have the mandate to sentence people to jail. That is a matter for the courts decide,” Mona said.

E-tolls are law: Alli

Alli is confident that most motorists will pay for e-tolls as laid down by the law.

“We are all South Africans and generally law abiding citizens who obey the law,” said Alli, adding that people should not become selective on which laws must be obeyed and respected and which ones not.

“This is a law in the country and has always been since the Sanral act came into being way back in 1998,” said Alli.

“If you do travel on a toll road and you do not pay it is an offence not to pay because you are disobeying the law.”

Previous e-toll bugs addressed

The e-toll billing system has been experiencing some hiccups, which included early adopters being billed incorrectly.

Alli admitted that there have been instances where e-toll clients have been billed incorrectly, and apologized for this.

The Sanral CEO said that the banking system – known as the hyphen system – was the culprit for the mistake. “It was not our system which was causing that hiccup,” said Alli.

He said that the problems have been rectified, and that the system should run as expected at launch.

More on e-tolls

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To e-tag or not to e-tag?

What if you don’t pay e-tolls?

Be a good citizen and buy an e-tag: cabinet

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What to expect if you don’t pay for e-tolls