Many consumers are reporting that the National Consumer Commission (NCC) is not responding to complaints, leaving them without any protection against being exploited.
The NCC was established by the Department of Trade and Industry (DTI) in terms of section 85 of the Consumer Protection Act.
The NCC is partly tasked with protecting consumer rights, improving standards of consumer information, and prohibiting unfair marketing and business practices.
Unfortunately the body is not functioning as well as consumers would like. Numerous consumers said that their complaints are ignored, and that the NCC has become completely inefficient.
This was predicted by former NCC commissioner Mamodupi Mohlala-Mulaudzi. She accused the Department of Trade and Industry (DTI) of limiting the effectiveness of the office to protect business interests.
MyBroadband contacted the National Consumer Commission for comment, but they did not provide feedback (MyBroadband waited over two weeks).