How to view, pay your E-toll bill online

Shortly after E-tolls launched in December 2013, MyBroadband was informed that the website of the South African National Roads Agency Limited (Sanral) let anyone query the outstanding E-toll balance on a vehicle, provided they had its license plate number.

Sanral maintained that the “feature” was not a privacy concern, but disabled it “due to the misinformation and concerns raised”.

“The portal provided an easy way for road users travelling on the Gauteng e-roads but are not registered to establish the amount due and to allow for a secure payment through an online e-commerce gateway,” Sanral spokesperson Vusi Mona said at the time.

A new version of this feature appeared on the E-toll website earlier this year. Users were now required to provide their vehicle license plate number, the ID number of the person it is registered to in the eNatis database, and an e-mail address or cellphone number.

View and pay “grace period” E-toll account

To view the portion of your E-toll bill that falls within the 7-day “grace period”, i.e. which hasn’t been handed over to the violations processing centre (VPC) yet, Sanral said you may use the following URL:

https://www.sanral.co.za/e-toll/portal/PrePayTollFeesUnregisteredUsers.aspx

You are prompted to enter your vehicle’s license plate number, the ID number of the person it is registered to in eNatis, and provide a valid e-mail address or cellphone number.

A validation code is then sent to the address or number provided.

You do not seem to need to register an E-toll account, or accept Sanral’s terms and conditions to make use of this feature.

View and pay E-toll VPC account

Asked whether there is a similar method to view and pay the part of your E-toll bill that has already been handed over to the Violations Processing Centre (VPC), Sanral provided the following steps to register a username and password:

  • Go to www.sanral.co.za;
  • Click on “e-toll”;
  • Click on “Manage my VPC Account” (top right corner);
  • Create a username and password by providing the required information;
  • Once you have entered the VPC homepage, click the “Pay Account” button; and
  • This will direct you to the web payment portal where a customer can insert their Credit Card details and make payment.

Asked whether registering a username and password for a VPC account constitutes “creating an E-toll account”, Sanral said that it does not.

This means that a scary part of Sanral’s E-toll website Terms & Conditions does not apply to this account. The section is entitled “By registering, you agree to pay e-toll” which states:

When you register with us and you link a motor vehicle to your e-toll account, you agree to pay all e-toll transactions for that motor vehicle. This applies even if you are not the user when the e-toll transactions take place.

Sanral re-iterated that these Terms & Conditions do not apply in this instance, with a spokesperson providing the following statement:

“The Terms and Conditions, (together with applicable legislation) governs the relationship between Sanral and the registered e-toll account holders, while various legislations e.g. the Sanral Act, Toll Tariff Gazette and Regulations govern the relationship for non-registered users.”

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No e-toll court cases yet: OUTA

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How to view, pay your E-toll bill online