Microsoft has blamed Intel’s Skylake chips for Surface Laptop and Surface Pro 4 reliability issues, Thurrott.com reported.
Citing sources at Microsoft, Thurrott reported that Microsoft believed Intel’s processors were the cause of the reliability woes.
This led to conflict with Intel, resulting in Microsoft pushing ARM support for Windows 10 – as it believes Intel needs a counter to its dominance and that in late 2016 AMD was not up to the task.
Microsoft reportedly met with Lenovo in 2016 and asked how it was dealing with Skylake’s unreliability, but Lenovo said it did not find Skylake to be unreliable.
Thurrott reported that Microsoft allegedly fabricated the story about Intel being at fault for the Surface reliability issues, and the actual problem was custom drivers specific to affected Surface devices.
News of Microsoft blaming Intel comes after Consumer Reports withdrew its support for four Surface devices.
The report covers two versions of the Surface Laptop and Surface Book, and said the devices showed “poor predicted reliability in comparison to most other brands.”