1Stream’s cloud contact centre technology is built around a universal queue and provides multimedia functionality in the form of email, chat, telephone and social media.
Agents work in a blended environment that enables them to receive and respond to customers in the media of their choice.
By using a single agent desktop application you improve efficiency and also consistently deliver a personalised customer experience.
To find out more about their special offer, visit the 1Stream website.
This article was published in partnership with 1Stream.