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Vox Managed IT, FTTB, and Voice – A Jacana Media case study

Jacana Media

A local publishing house, launched in 2002, Jacana Media publishes a wide range of trade books and manages custom publishing projects for companies and clients.

The Joburg-based independent publisher’s list includes political biographies, current affairs, memoirs, natural history, cookery, business, local literary fiction and children’s illustrated books in all South African languages.

Jacana was the Sunday Independent’s publisher of the year in 2006.

Jacana Media employs 12 full-time staff and a host of freelancers for the production of their books.

The Business Challenge

Connectivity, telephone down time and bandwidth were some of the issues Jacana Media faced in the past, making it difficult to run smooth daily operations like communicating with customers and stakeholders.

The production department struggled with down time for large file downloads, posing a challenge for productivity. “We had issues sending print-ready files to print and receiving files from freelancers and other co-publishers,” said Jonathan Dhlomo, of Jacana’s accounts department.

The publishing house also needed remote and managed IT support to provide seamless communication across the business.

The Business Solution

When seeking out a suitable service provider to check all the boxes on their list of challenges, Dhlomo said they wanted a reliable service, but affordability was a key factor as well. Enter Vox.

Vox is like our outsourced IT guy. They handle everything, from our Internet connection, to all our communication and digital needs

In 2017 Jacana Media enlisted the services of Vox to speed up business processes across all departments.

“Vox Verto Supreme is very reliable and worth every penny. It has been value for money. Telephone downtime is a thing of the past. We have control over our communications bill, and we have offsite and onsite support all the time,” said Dhlomo. “And thanks to Vox Fibre, we can now send and receive large files quickly without hiccups!”

During COVID-19 and the necessary move to implement working from home, Vox has benefited the business immensely, said Bridget Impey, managing director at Jacana Media.

“The superior equipment and telephony provided by Vox has facilitated ease of working from home as calls can be answered directly on cellphones from Vox dedicated lines,” said Impey.

“Support Desk have attended to all queries and fixes timeously allowing for minimal interruption and offsite access to our server as arranged by Vox has been a blessing especially in these COVID-19 times.”

Overall experience with Vox

Impressed by the impact of Vox’s services on Jacana Media’s operations, the company has also implemented more Vox products including, Everlytic digital marketing services, desktop and server support, and Vobi voice service over the last few years.

“All our departments have been positively impacted by Vox services,” concluded Jacana Media co-owner Maggie Davey.

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Vox Managed IT, FTTB, and Voice – A Jacana Media case study