What’s Next – Boitumelo Mothoagae explains how Liberty automates its claims

In this What’s Next with Aki Anastasiou interview, Boitumelo Mothoagae discusses how Liberty automates its claims process.

Mothoagae is the Divisional Executive for Claims Management for Liberty Group South Africa and has worked with the company for over a decade.

During this time, she has held multiple key positions within the company – including Team Manager, Head of Customer Operations Retention, and Head of Customer Relationship Management.

Across these positions, Mothoagae has honed her skills in wealth management, strategic planning, financial planning, and customer relationship management (CRM).

Her extensive experience and knowledge position her as a top expert in the insurance industry.

The Interview

Mothoagae begins the interview by explaining how she started working in claims management and what her role at Liberty entails.

She outlines how Liberty automates its claims and how this has transformed the claims management processes – noting the drastic increase in speed and accuracy compared to the system that was used five years ago.

Mothoagae then expands on this by detailing what sets Liberty’s automation apart from its competitors and how this can be seen in the company’s excellent claims statistics.

She concludes the interview by sharing the future improves Liberty plans to make to its claims process.

Watch the interview with Boitumelo Mothoagae below.