What’s Next — Tom Crotty explains how Liberty has embraced technology to improve its claims processes

In this What’s Next with Aki Anastasiou interview, Tom Crotty discusses how claims processing has evolved in recent years.

Crotty is Liberty’s Lead Specialist for Technical Marketing and boasts well over a decade of experience in the financial services industry.

Prior to his current role, which he took on in 2020, Crotty worked as a Technical Marketing Specialist for Liberty – a position he held for several years.

Crotty also worked as an Actuary for Alexander Forbes from 2013 to 2017 and, before this, as an Actuarial Analyst for Arthur Els & Associates Consulting Actuaries for over three years.

These experiences have helped Crotty gain a deep understanding of financial services that he uses to ensure Liberty sets itself apart from other financial services providers.

The interview

Crotty begins the interview by explaining what his role at Liberty entails.

He then discusses what sets Liberty apart from its competitors when it comes to processing claims and talks about the key milestones the company has achieved in 2023.

Crotty explains how Liberty paid out a total of R6.72 billion in personal risk cover claims in 2023 and reveals how the claims landscape has changed over the past few years.

He also discusses the role technology has played in advancing Liberty’s claims processes, allowing the company to adapt to its customers’ evolving needs.

Crotty concludes the interview by outlining Liberty’s goals for 2024 and beyond.

Watch the interview with Tom Crotty below.