Future-proofing IT Service Management with AI and ITIL – Know the benefits
For South African businesses, future-proofing their IT Service Management (ITSM) systems with IT Infrastructure Library (ITIL) frameworks that leverage the latest AI integrations is more than a strategic advantage – it is a necessity.
As the ITSM sector has evolved, ITIL framework has become universally accepted as the best way to ensure ITSM tools are implemented in a manner that delivers immediate value, while also ensuring that a business’s ITSM solutions are scalable and sustainable in the future.
With the rise of AI, new ITSM integrations have emerged that leverage automation and machine learning to complement the best practices outlined by ITIL® framework.
Torque IT believes that ITIL and AI are two of the most important ways to optimise your IT services, which is why it offers world-class ITIL® certifications.
Torque IT unpacks the benefits of AI and ITIL® brings to ITSM, below.
Preparing for the future
Imagine a world where IT services are no longer reactive, but proactive. A world where they anticipate issues, automatically handle routine tasks, and operate with extreme efficiency.
This isn’t the distant future, as AI integrations that align with industry-leading ITIL framework are currently being developed.
ITIL® is a structured set of best practices for managing a business’s IT services in a way that is efficient, scalable, and manageable. It is a cornerstone of any good ITSM implementation and has been embraced by the world’s largest businesses.
With the emergence of AI, businesses are fortifying their ITIL® principles to achieve maximum gain and stay ahead in the competitive landscape. Forward-thinking companies are integrating AI to enhance their existing ITIL frameworks for even greater success.
Embracing AI
AI helps businesses effect change in three critical areas of their ITSM practices – flexibility, responsiveness, and efficiency.
AI provides flexibility by aligning with key ITIL® concepts to anticipate ITSM issues before they become critical problems.
As a result, the responsiveness of your ITSM system and IT team is vastly improved – as you can now proactively deal with issues before they become bigger and more time-consuming.
For example: AI can be used to predict your company’s future IT service demands to ensure it allocates resources effectively.
By solving potential problems before they arise, your IT team saves time and money that can be spent in more productive ways – making your operations more efficient.
Torque IT
Torque IT, an exclusive Silver PeopleCert Training Partner in Africa, offers a comprehensive range of ITIL® certifications. These qualifications will equip your IT team with the skills needed to enhance the flexibility, responsiveness, and efficiency of your organisation’s ITSM implementation.
Join us for an insightful webinar, “AI in ITSM and ITSM for AI: How AI is Changing Service Management,” hosted by Torque IT in collaboration with a senior PeopleCert ITIL Architect. The webinar will take place on Wednesday, 11 September, at 12:00 PM.
Click here to learn more about Torque IT’s ITIL® 4 courses.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
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