Unlock AI Summit hosted by MTN Converged Solutions – Fez Tatanqu on how MTN Converged Solutions supports its clients

Fez Tatanqu recently spoke at the Unlock AI Summit – hosted by MTN Converged Solutions.

Tatanqu is the Customer Success Lead for MTN Converged Solutions.

She joined Microsoft South Africa in 2015, where she worked as a Senior Technical Account Manager and the Principal Customer Success Account Manager.

In November 2020, Tatanqu was appointed as a Senior Services Account Executive, and played a critical strategic leadership role at Microsoft South Africa.

She has since joined MTN Converged Solutions, where she ensures that the company’s clients get the full value from their Microsoft solutions.

Conference presentation

At the Unlock AI Summit, Tatanqu discussed how MTN Converged Solutions works with its clients to help them grow their businesses in South Africa.

She explained that MTN Converged Solutions is focused on three key areas in its partnership with Microsoft – Modern Workplace, Azure, and Security:

• Modern Workplace – Software licenses, Operator Connect, hybrid meetings, and call recording.
• Azure – Website migrations, modernising virtual desktop infrastructure to Azure Virtual Desktop, migrating Windows and SQL servers.
• Security – Modern security, Microsoft Defender, Microsoft InTune.

Tatanqu then highlighted how MTN Converged Solutions works with its clients to ensure they get the most value possible from their Microsoft solutions:

1. MTN Converged Solutions conducts a listen and consult session – allowing clients to articulate the current position and requirements of their business.
2. MTN Converged Solutions plans and executes assessments, demos, and proof-of-concepts to show the client how it can solve their challenges.
3. If the client is ready, MTN Converged Solutions conducts accelerated engagements like pilots to test the services in real-world settings.
4. MTN Converged Solutions orchestrates consumption and adoption services.
5. MTN Converged Solutions helps the client successfully deploy and adopt the appropriate workloads.

“We want to help our clients understand what the art of the possible is,” said Tatanqu.