Aheeva 9.5 – Transform your customer experience with improved scalability and AI tools
Aheeva recently unveiled version 9.5 of its renowned contact centre platform, Aheeva Flex, marking a significant step forward in customer service technology.
This latest iteration of the world’s most flexible contact centre solution combines an improved, user-friendly design with powerful features that now include AI to enhance the efficiency and effectiveness of customer interactions.
This ensures users enjoy both the simplicity of traditional customer service software, and the full capabilities of high-level contact centres.
We unpack the key new features of Aheeva 9.5, below.
New interface
Aheeva 9.5 introduces a redesigned dashboard that offers agents a comprehensive view of customer information.
You can now see all customer data, conversation history, and intelligently-generated next actions within a single pane of glass.
This streamlined design reduces training time for your agents and enables them to deliver superior customer experiences more swiftly.
Versatile deployment and licensing options
Aheeva understands the diverse needs of different businesses.
Therefore, Aheeva 9.5 offers flexible deployment models such as cloud-based, on-premise, and hybrid.
Additionally, there are different licensing options, including perpetual, subscription-based, and on-demand through the FlexWork program.
This allows organisations to choose a model that aligns with their operational and financial strategies.
Integrated AI and automation features
The Aheeva 9.5 platform leverages AI to assist agents in real-time by providing sentiment analysis, intent recognition, and recommendations for next actions.
Additionally, Aheeva 9.5 supports the integration of automated bots across various communication channels, including WhatsApp, web chat, and social media.
These bots handle routine inquiries and seamlessly transfer complex issues to human agents when necessary, ensuring efficient and effective customer support.
Choose Aheeva 9.5
Aheeva 9.5 is also making strategic moves towards a microservices-based architecture, which brings greater agility and scalability moving forward.
Through a modular design, businesses will have increased agency when picking and choosing the components they wish to use in their organisations.
Therefore, for businesses seeking to modernize their customer service operations, Aheeva 9.5 presents a comprehensive solution that combines simplicity, flexibility, and advanced technology to meet the evolving demands of customer engagement.
Contact Gert Swart at [email protected] to learn more or book a personalised demo.
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