South Africa’s biggest municipalities – websites ranked

South Africa does not have the best track record when it comes to its government websites.

One of the more prominent examples was the Free State government awarding R140 million for a new website to the Letlaka Group in 2013.

The Free State government disputed the figure, saying the total cost was R40 million, and that the tender encompassed “38 re-engineered websites”.

To see how our biggest local municipalities’ websites rank in terms of design, we asked a local web developer – who is behind some of South Africa’s most well-known websites – to list them from best to worst.

1. Tshwane

  • Good: Common actions have high prominence on website.
  • Bad: Site does not work on mobile devices.


2. Cape Town

  • Good: Prominent links to all sections. Ability to provide website feedback.
  • Bad: Site on mobile is very limited and cannot scroll.

Cape Town

3. Johannesburg

  • Good: Uniform design. Links to all sections at the top of the site.
  • Bad: Limited functionality on mobile devices.

City of Joburg

4. eThekwini

  • Good: Single portal for all eServices.
  • Bad: Does not work on mobile devices.

Durban - eThekwini

5. Nelson Mandela Bay

  • Good: Ability to report problems on website.
  • Bad: Little information available on home page. Links and icons not descriptive.

Nelson Mandela Bay

6. Mangaung

  • Good: Responsive design for mobile devices.
  • Bad: No online services.


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South Africa’s biggest municipalities – websites ranked