SA Post Office website security certificate problems
The South African Post Office’s parcel tracking website is not working as expected, leaving many customers frustrated.
MyBroadband has received information that the tracking portal gives users a security warning when accessed, which has been blamed on an improperly-configured website.
“To protect your information from being stolen, Firefox has not connected to this website,” states the Mozilla Firefox browser when directed to the tracking service.
The “track and trace” service was not available to several users who attempted to access it.
The screenshots below show the challenges users faced when trying to track their Post Office parcels.
SA Post Office explains
The SA Post Office’s Chief Information Officer Mthoko Mncwabe said they are aware that certain web browsers fail to recognise that the Post Office website’s security certificates were issued by a valid authority, resulting in a security warning.
“The certificates are issued by the SA Post Office’s Trust Centre, which is accredited by the South African Accreditation Authority, in terms of the Electronic Communications and Transactions Act 25 of 2002,” said Mncwabe.
He said the certificates are valid and the website is safe.
“Plans are underway to fix this issue by ensuring that the Trust Centre certificates are embedded in all major browsers and applications,” said Mncwabe.
This is part of a number of initiatives that are meant to improve the Trust Centre’s electronic authentication products and services.
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