Takealot was suffering from slow load times and unresponsive pages minutes into Black Friday 2017.
The company’s website was inaccessible just after midnight on the morning of 24 November, and the hours that followed.
Takealot said it has temporarily taken down its website and apps due to the failure of a fundamental service within its platform.
“We seem to have found the problem and are now busy working through a backlog of orders. We hope to be back online as soon as the site has been stabilised,” it said.
“We apologise for disappointing any customers who are busy shopping.”
“Customers can rest assured that thousands of Blue Dot Sale deals are still available and the sale only closes at midnight on 28 November.”
Takealot said its site and apps are up again, but continue to experience ongoing issues.
“Customers will unfortunately still struggle to access our site and apps as we are currently staggering traffic to the platform while we slowly build up to full site capacity, prioritising orders in process,” said Takealot.
“We apologise for disappointing any customers.”