Speaking at the 2011 VMWare Forum held at Vodacom World on 7 June 2011, VMWare president and CEO Paul Maritz said that users need cloud service providers with service level agreements (SLA).
Amazon’s EC2 cloud service recently experienced downtime which affected online services such as Reddit, and Maritz explained that if you were affected, the outage was “on your nickel, not Amazon’s”.
Maritz joked that “Amazon is very clear about how it handles liability – it accepts none.”
He went on to say that there are service providers willing to provide businesses with service level agreements.
Fibre infrastructure operators around Europe and the US have put down data centres and are “ready to accept those loads,” Maritz said.
Maritz added that there is room in the market for multiple cloud providers. According to Maritz, all the world can’t be serviced by a single cloud and a single vendor. It needs an ecosystem with a meaningful choice in that ecosystem.